Privacy Policy

Effective Date: September 30, 2026

Welcome to Alejandrawr.ph. Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

1. Introduction

Welcome to ALEJANDRAWR (“we”, “us”, or “our”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store and protect your information when you use our website alejandrawr.ph (the “Website”) and our services. We comply with the Philippines’ Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations. Law.asia+3National Privacy Commission+3Clym.io+3.
By using the Website, you accept the practices described in this policy.

2. Scope

This policy applies to all personal data we collect from you, whether you are a visitor, registered user, customer, or reseller of our top-up / game credit services. It covers data collected via the Website, mobile app (if applicable), contact forms, and other customer interactions.

3. Information We Collect

We may collect the following types of information:

Information you provide directly: Name, email address, mobile number, billing/shipping address, payment information (through our payment processors), game account identifiers (where relevant for top-up service), username/password if you register, and any other information you choose to provide.
Automatically collected information: Technical data such as your IP address, browser type and version, device identifiers, operating system, referral source, pages visited, the time and date of access, and the URLs you visited.
Cookies and tracking technologies: We and our service providers may use cookies, web beacons, analytics tools, and similar technologies to collect information about how you interact with our Website (e.g., to improve performance, provide personalized content, detect fraud).
Third-party sources: We may receive information about you from third-party service providers (for example, payment processors, analytics providers, marketing platforms).
Reseller / partner data: If you act as a reseller through our platform, we may collect your business name, business contact information, bank account details (for payouts), taxation information, and other relevant business data.

4. Purpose of Collection & Use

We use your information for the following purposes:

To provide and manage our services (e.g., processing game credit/top-up orders, fulfilling transactions).
To handle registration, account maintenance, authentication and security (including maintaining your account, verifying identity, preventing fraud).
To communicate with you (e.g., send service updates, transaction status, customer support, marketing/promotional offers if you consent).
To comply with legal obligations and enforce our terms of service.
To process refunds, complaints, disputes, and to administer any reseller or partnership arrangements.
Your personal data will only be processed when there is a lawful basis (e.g., your consent, performance of a contract, compliance with legal obligations) as required under Philippine law.

5. Disclosure of Your Information

We may share your personal data with:

Service providers / contractors: Third-party companies who help us operate the Website, process payments, provide analytics, host our data, send emails, marketing services, etc. These providers are bound by confidentiality and may only use your data for the purposes we specify.
Business partners / resellers: If you are a reseller or we refer you to a partner, we may disclose relevant data to them (with your consent or as required for performance).
Legal or regulatory bodies: When required by law, court order, investigation, or to protect our legal rights or those of our users.
Affiliates / successors: In case of merger, acquisition, or sale of assets, your data may be transferred to the new entity (we will notify you when required). International transfers: If we or our service providers operate or transfer data outside the Philippines, we will ensure appropriate safeguards.

6. Data Retention

We will retain your personal information only as long as necessary for the purposes described in this policy, or as required by law. After that period, we will securely delete, anonymize, or destroy the data. We retain transaction records and customer account information for audit, tax, and legal compliance as required under Philippine law.

7. Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure or destruction. These include secure servers, encryption, regular review of our systems and processes, limited access by our personnel, and the use of secure payment systems. However, no system is totally secure; we cannot guarantee the absolute security of your data.

8. Your Rights

Under RA 10173, you as a “data subject” have certain rights in respect of your personal data. These include:

Right to access your personal data (you may request the contents of your data, the processing details, sources, recipients, and date last modified).
Right to rectify inaccurate or incomplete data.
Right to erase/block your data in certain circumstances (when it's no longer needed for the purpose it was collected, unlawful processing, withdrawal of consent, etc.).
Right to object to certain processing (for direct marketing, profiling) and to restrict processing.
Right to data portability (in a structured format) under certain conditions.
Right to lodge a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.
If you wish to exercise any of your rights, please contact us (see section “Contact Us” below). We may ask you for proof of identity to protect your privacy and security.

9. Cookies & Similar Technologies

Our Website uses cookies and similar tracking technologies to improve functionality, personalize your experience, analyze usage, and assist with marketing and performance. You can configure your browser settings to refuse cookies (though this may affect how the Website functions). For detailed information about the cookies we use, please refer to our [Cookie Policy] (if applicable).

10. Minors

Our services are not deliberately directed at children under the age of 15. If we become aware that we have collected personal data from a child under 15 without verifiable consent from a parent or guardian, we will promptly delete such data.

11. Third‐Party Links & Services

The Website may contain links to external websites, embedded features (e.g., social media links), or integrations with third-party services. We are not responsible for the privacy practices or content of those websites/services. We encourage you to review their privacy policies before providing any personal data.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on the Website and indicate the effective date. We encourage you to review it periodically. Your continued use of the Website after any changes will constitute your acceptance of the revised policy.

13. Contact Us

If you have any questions, requests or concerns about this Privacy Policy or our data practices, please contact us at:
ALEJANDRAWR

482 PNR compound barangay 73 Caloocan City
Email: [email protected]
Whatsapp: 09274085399

Thank you for trusting Alejandrawr.ph — your reliable source for secure and discounted game top-ups in the Philippines.